Frequently Asked Questions
How can I track my order?
To track your order, please click here to log into your Trim Bender Account. From there you will be able view your orders progress.
How is my order secure?
Trim Bender is Payment Card Industry (PCI) compliant, which means we abide by industry regulated rules required to transact payments on our site. We also use a Secure Socket Layer (SSL) to process customer details, and the actual processing of your credit card is done securely by our credit card processor, PayPal.com. Trim Bender does not retain any customer credit card information.
What currency is this site in? Where are the products shipped from?
All prices on this site are listed in US Dollars. All products are shipped from within the United States.
What information do you collect on site visitors?
We collect anonymous user data based on where people click on our website as a means to improve the layout and design of the site. Our goal is to develop the optimum user experience for site visitors.
Do you ever sell customer data?
We do not sell any customer information. To us, that’s bad business!
When will I get my order?
In most cases, your order will ship with in 2 to 3 days from when it is placed. Some orders could take a few days longer depending on the quantity ordered. The time it takes to receive your order also depends on your distance from the shipping origin. This varies between 1 to 5 business days. Your tracking email will provide you with specific information regarding delivery time.
What does shipping cost?
There is a base price of $29.99 for all orders under $250.00. All orders over the $250.00 are free shipping.
What shipping methods do you use?
We use UPS Ground, and sometimes USPS. Most heavy items can only ship UPS Ground.
How can I pay for my order?
You can pay using Visa, Mastercard, Discover, Amex, or PayPal. You are welcome to mail us a check, but please call us first.
When is my credit card charged?
Your card is charged when you place your order. We follow the “Business Guide to the Mail and Telephone Order Merchandise Rule” published by the Federal Trade Commission.
Where is Trim Bender located?
Trim Bender is located at 5232 W. Oklahoma Ave. Milwaukee, WI 53132
How long has Trim Bender been in business?
Trimbender.com was launched in September, 2008. We will soon be celebrating our 9th year in business.